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Tool-using agent for tier-1 support with hard guardrails on what it can do and a clean handoff to humans when confidence drops.
When to use: Repetitive support workflows (password resets, order status, refunds within policy) where you can enumerate the safe tool set.
Async, queue-backed extraction pipeline for invoices, contracts, and structured forms with human-in-the-loop review.
When to use: High-volume document workflows where you need throughput, audit logs, and graceful failure modes for low-confidence pages.
Production-grade retrieval-augmented generation using AWS Bedrock Knowledge Bases and OpenSearch Serverless.
When to use: Internal Q&A over private documents where data must stay in your AWS account and citations are non-negotiable.
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