AI Voice Agent / Contact Center

Overview

Inbound calls handled by an AI agent that books appointments, qualifies intake, looks up status, and hands off to a human when it should — on Vapi, Retell, Voiceflow, or Amazon Connect, integrated to your CRM, billed transparently at cost + 15% per minute.

Honest about fit

A fit if…

Inbound call volume is your bottleneck — missed calls cost money or after-hours staffing is unsustainable
You have a CRM, ITSM, or scheduling system the agent can read and write to
A workflow owner on your team has actually answered these calls and can describe the work

Not a fit if…

Calls are highly variable, emotional, or high-stakes (medical advice, crisis intake) — triage-only or refuse
You want outbound cold-calling — we refuse on TCPA / state-consent grounds
You have no CRM or system of record — the agent has nowhere to write captured data

What you get

Concrete deliverables. No hand-waving.

Production voice agent on your inbound number(s), handling real calls
Eval gold set scoring intent recognition, action completion, refusal, handoff, and groundedness
Per-call cost telemetry in your dashboard from day one
Compliance recording where required (HIPAA for healthcare, state-specific consent for insurance)
Handoff-to-human path tested for every failure mode — clean escalation, full context, never strands the caller
Runbook for your operations team
30-day post-launch warranty: voice tuning included while persona and prompt stabilize